VoIP, Presencing, Mobile Computing, Call/Contact Centres and Voice-to-Text

Presence technology is a software where the user can post his availability status this is useful for companies that they give services of customer assistant by email or chat rooms but unavailable for telephone calls. In this software you can choose different status like out for lunch, break time, out of the office or on.

VoIp is the transmission of voice and multimedia over the internet protocol networks IP there is a group of technologies to archive this and can be used in local networks or in the wide area networks. Actually we can find some applications that use this technologies like WhatsApp or Skype.

you can take your customer service and satisfaction to higher levels using the contact call centers is a technology platform that transforms your call center into an IP–based customer interaction network. This technology provide a wide range of tools to effectively meet customers’ needs and it enhancing capabilities of you organization using services such as VoIP, web chats or e-mail.

The Mobile Computing is the ability to be connected to the net without using any physic connection. Actually most of the phones could has internet without using any access point just using the sim card provide by the telephony operator.

Voice-to-text is a software that transcribes the audio to written words in to text processors or other applications. this type of applications could be use for people who have to write a lot of content, some devices with the operation system Windows or android has this tools to help the user to do some actions. could be useful for people with disabilities making easier to write text without typing.

UCT is a platform or a computer system installed in to a device(Mobile Phone, Laptops, PDA’s, etc) with the ability to have Mobile Technology, in nowadays is the cutting edge of the Call Contact Center for its high efficiency in Presence technology applications and communications protocols . This devices with IP-based voice applications can transmit voice and multimedia content over the network whit a high efficiency. Some of this devices incorporate an speech recognition programs may for disable people or for business purposes